Help / Frequently Asked Questions

Need help with top up? Check out the frequently asked questions below:

  1. What is is a prepaid mobile phone recharging service adding prepaid minutes to a prepaid mobile phone from 250+ different carriers in 70+ countries. Instantly get the minutes added to the prepaid phone number of your choice.
  2. How do I create an account at
    Enter the phone number you would like to top up on the homepage, or click "Register" in the top right corner of the site. Fill out the customer information forms and select a username (email) and password. Once your account is created you can easily top up your mobile phones.
  3. What Countries can I top up my mobile phone from?
    View our full list of countries on our Homepage. We are always adding new countries to our top up service. If your country is not listed, check back from time to time, or email us to request it.
  4. How quickly do you top up minutes on my phone?
    Top up times depends on the carrier. It may take 5-30 minutes because some carriers operate differently. The recipient phone will receive a SMS text message notifying that the phone has been recharged. Initial orders may take a few extra minutes as the account may have to verified.
  5. What if my cell carrier is not listed, can you still top up my phone?
    We service over 200+ carriers, but unfortunately we do not cover every carrier worldwide. We are always adding new carriers to our top up service. If your carrier is not listed, check back from time to time. We value you as our customer.
  6. Can I top up my family, friends, or someone else's phone in a different country?
    Yes, you can. You can top up as many phone numbers as you want. Just enter the phone number, and how much to add. The funds will instantly be added to the phone. See how easy it is to top up online!
  7. How much does it cost?
    You choose what denomination amount you want to add, and we will add those funds to the phone. Before you pay, you will be told the total amount that is due for the top-up you are sending and also details of any other charges. These charges may include ones from our bank, the card companies and our secure online payment processing company.
  8. What payment cards can I use at your site?
    You can currently use all debit cards, Visa, MasterCard, Discover, American Express, Diners Club International, BC Card, Union Pay, JCB, and Dinacard.
  9. Why do I have to agree to your terms & conditions?
    This is part of our policy to protect all our customer's privacy and security concerns.
  1. Can I manage multiple phone numbers, and from different carriers?
    Yes, you can. You can top up as many phone numbers as you want. You may easily manage multiple contacts, and then just enter the phone number, and how much to add. The funds will instantly be added to the phone. See how easy it is to top up online!
  2. I just created my account. What do I do next to top up my phone?
    Log into your account with your email address and password you created. Select the Recipient's Country and enter the Mobile Phone you want to top up, and click Topup. Next, you will select the Amount you wish to send for top up on the next page. Fill out the form, and continue to make your payment. Once payment is confirmed, the top up request will be sent to the phone's carrier instantly.
  3. Is my account information safe?
    All information transmitted between yourself and is done through secure protocols (SSL - Secure Socket Layer); one of the most widely used and safest security protocols available on the web - you will see it used at all leading sites including When completing a transaction, we do not store your credit card information. All sensitive information is held by our payment processors who keeps this data secure to the stringent requirements of the Visa and Mastercard compliance teams, which includes PCI compliance. The terms & conditions and privacy policy, which are published on the site and which you agreed to by registering, cover all of our policies regarding your personal information. This includes the fact that we will never release any of your details to anyone and we will only use your email address in order to contact you about services.
  4. Why can I only have one account with
    You may have only one login account, but you may topup as many phones as you wouldl like. has a very strict set of privacy and security policies to protect our customers - this means that each user and payment card holder must use their own account and only use one account. If you attempt to use more than one account you may not be able to use's services again.
  5. What are stored phones?
    You can store several prepaid phones for easy TOPUP. You can top up your friends and family in different countries in seconds. Just create a contact and add the country and phone number under Saved Phones. This will make it easy to top up different accounts on the fly using the Top Up a Saved Phone option.
  6. How do I view my online order receipts?
    Upon logging into your account, you will see your previous transactions and the amount you were charged under "Order History."
  7. I have signed up but have not received my order email?
    If the email isn't in your inbox we suggest looking in the spam/junk mail folder. If the email isn't in those folders please email us (
  8. How do I reset my password?
    To reset your password, login to your account and click on the "Profile" tab. You will be asked to enter your old password with your new password.
  9. What should I do if I see unauthorized charges on my card from does not store your credit card information. will not make unauthorized charges on any customers account. If you see unauthorized charges that refer to you should contact your bank immediately as it is likely your card has been compromised elsewhere. Please contact directly also so we can take appropriate action on our end.
  10. Why does my card billing address have to be the same as my account address?
    Your address details must match your card billing address to ensure that it is your credit card.
  11. Why am I charged a secure online processing fee?
    This represents part of the charges which we must pay in order to process your card as safely and securely as possible online.
  12. Are you going to charge me again in the future for something I don't agree with?
    Of course not. We only charge your credit card at the time of the transaction. We do not store your credit card information after the transaction has been completed. There are no follow-up charges / recurring charges or anything else. Before submitting your details we state the total amount which you will pay. This is the only charge you will ever see from
  1. I sent a top up to a friend in a different country, how long before he receives it?
    The recipient will receive a text message confirmation to his phone upon the successful transaction and approval of carrier.
  2. I want to send a friend a top up for the first time?
    No problem. It only takes a few minutes to create a free account. Select the country of the phone you want to top up in, and enter the phone number. It's as easy as that.
  3. Why does it not let me send a top-up to the number I want?
    We run several tests on the number including checking with the operator to ensure the number can be topped up. We do this because we don't want to charge you unless the top-up can definitely go through. If this happens you should check the number is correct and that you have chosen the correct mobile operator.
  4. Will the top-up still get through if the phone is roaming?
    The top-up is delivered to the phone account wherever it is in the world. The confirmation message is also delivered wherever the phone is in the world.
  5. What can I do if I sent the top-up to the wrong number by accident?
    All transactions are final. Once the top-up is sent to a phone number, it is available for use immediately; hence it cannot be refunded or removed from the phone again. It is for this reason we make sure you double confirm the number at our site.
  6. Why can I not send top-up to a particular number?
    There are various reasons that your card may not work at our site. The most common is because your bank will not allow us to process the particular card and you should contact them to understand why not. We also limit the number of attempts that you can make with your card; checking back in a few days may resolve this issue.
  7. Why do I have to pay tax in the country where I am sending top-up?
    In all countries the local sales tax must be paid where the product is consumed, just like if you bought the top-up from a store in that country.
  8. How quickly does the top-up and the personal message get to the phone?
    Usually within seconds. Depending on the carrier, it may take up to a couple minutes.

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